Privacy Policy

This Privacy Policy explains how Primal Painting collects, uses, and protects your information when you contact us, submit a quote request, use our website, or communicate with us by phone, email, or text message.

Information We Collect

When you submit a quote request or contact Primal Painting, we may collect the following information:

• Name
• Phone number
• Email address
• Project address or service area
• Details about your painting project
• Communication preferences
• Any other information you choose to provide

We may also collect basic website usage information such as browser type, device information, pages visited, and general interaction data through cookies or similar tracking technologies.

How We Use Your Information

Primal Painting uses your information to:

• Respond to your quote request or inquiry.
• Provide painting estimates.
• Schedule appointments.
• Send appointment reminders and project updates.
• Follow up about your painting project.
• Provide customer support.
• Improve our website, services, and customer experience.
• Send promotional offers or service updates if you have opted in to receive marketing communications.

SMS and Text Messaging

If you provide your phone number and opt in to receive text messages from Primal Painting, we may send SMS messages related to your inquiry, quotes, appointments, reminders, follow-ups, service updates, special offers, and promotions.

Message frequency may vary. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us directly at primalpainting18@gmail.com or (236) 558-4743.

Consent to receive text messages is not a condition of purchase.

No Sharing of SMS Opt-In Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, affiliates, or lead generators.

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except as necessary to provide messaging services, comply with law, or operate the text messaging program.

How We Share Information

Primal Painting does not sell, rent, or trade your personal information.

We may share limited information with trusted service providers only when necessary to operate our business, such as website hosting, scheduling tools, customer communication platforms, or payment processing providers. These providers are only permitted to use the information as needed to provide services to Primal Painting.

SMS opt-in data and consent are not shared for marketing or promotional purposes.

Cookies and Tracking

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve user experience, and measure advertising performance.

You can adjust your browser settings to disable cookies, but some website features may not function properly.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only as long as reasonably necessary to provide services, respond to inquiries, comply with legal obligations, resolve disputes, and operate our business.

Your Rights

You may request to access, update, correct, or delete your personal information by contacting us. You may opt out of SMS messages at any time by replying STOP.

Contact Us

If you have questions about this Privacy Policy, contact Primal Painting at:

Primal Painting
Metro Vancouver / Lower Mainland, BC
Phone: (236) 558-4743
Email: primalpainting18@gmail.com